City Hope Church

Privacy Policy

Updated: October 21, 2026

1. Introduction

City Hope Church is committed to protecting the privacy and personal information of everyone who connects with our church and its ministries. We value the trust you place in us when sharing your information and are committed to handling that information responsibly, securely, and with integrity.

This Privacy Policy explains how City Hope Church collects, uses, protects, and manages personal information, including information collected through our website, online forms, church communications, and text messaging services.

This policy also applies to The Hope Center, a ministry of City Hope Church, which may utilize City Hope Church's phone numbers, communication platforms, and text messaging services to communicate with individuals receiving ministry services.

2. Information We Collect

City Hope Church and its ministries may collect personal information that you voluntarily provide, including but not limited to:

  • First and last name

  • Phone number

  • Email address

  • Mailing address

  • Information submitted through online forms, event registrations, or ministry inquiries

  • Communication preferences and text messaging consent

  • Other information voluntarily provided when interacting with City Hope Church or its ministries

We collect this information to communicate effectively, provide ministry services, respond to inquiries, and keep individuals informed about church activities and opportunities.

3. How We Use Your Information

Personal information collected by City Hope Church may be used for the following purposes:

  • Providing information about worship services, events, and ministry opportunities

  • Sending church announcements, reminders, and important updates

  • Responding to prayer requests, questions, and ministry inquiries

  • Communicating with volunteers, ministry participants, and church attendees

  • Coordinating appointments, scheduling, and ministry-related services

  • Providing information regarding The Hope Center and its available services

  • Sending text messages to individuals who have expressly consented to receive them

We use personal information only for legitimate church and ministry purposes consistent with the consent provided.

4. Text Messaging and SMS Communications

City Hope Church utilizes text messaging to communicate with individuals who have voluntarily opted in to receive messages.

Text messages may include church announcements, service reminders, event information, volunteer coordination, ministry updates, appointment reminders, and responses to inquiries.

The Hope Center, a ministry of City Hope Church, also utilizes City Hope Church's phone numbers and text messaging systems to communicate regarding counseling inquiries, appointment scheduling, appointment reminders, ministry programs, and other administrative matters.

Individuals who opt in will be informed of the types of messages they may receive. Consent to receive messages from City Hope Church does not automatically authorize unrelated messaging from The Hope Center, or vice versa, unless the consent provided clearly covers both.

Message frequency may vary depending on your participation in church activities, ministry services, and communication preferences.

5. Consent and Opt-In

By providing your mobile phone number and expressly opting in to receive text messages from City Hope Church or The Hope Center, you consent to the collection and use of your personal information as described in this Privacy Policy.

Consent is obtained through an affirmative action, such as selecting an opt-in checkbox, completing an appropriate consent form, or another clearly documented consent process.

We strive to ensure that individuals understand the nature and purpose of the messages they agree to receive.

Providing a phone number alone does not constitute consent to receive promotional or recurring text messages.

Consent to receive text messages is not a condition of attending City Hope Church, participating in church activities, receiving counseling services, or accessing ministry assistance.

6. Text Messaging Rates and Frequency

By opting in to receive text messages from City Hope Church or The Hope Center, a ministry of City Hope Church, you acknowledge that standard message and data rates may apply based on your mobile carrier and wireless service plan.

Message frequency may vary depending on church announcements, ministry activities, appointment reminders, and other communications you have agreed to receive.

You may opt out of receiving text messages at any time by replying STOP to any message. For assistance, reply HELP.

7. Sharing of Personal Information

City Hope Church respects your privacy and is committed to protecting your personal information.

We do not sell, rent, or disclose your personal information to third parties for their independent marketing purposes without your explicit consent.

We may share information with authorized service providers who assist us in operating our website, maintaining communication systems, or providing ministry services, subject to appropriate confidentiality and security protections. We may also disclose information when required by applicable law.

Text messaging originator opt-in data and consent will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data is not sold or shared with third parties for their own marketing purposes.

City Hope Church and The Hope Center operate within the same ministry organization. Information may be accessed by authorized ministry personnel when necessary for the specific purposes for which it was collected, subject to applicable privacy protections.

8. Opting Out of Text Messages

You have the right to opt out of receiving text messages from City Hope Church or The Hope Center at any time.

To opt out, simply reply STOP to any text message you receive from us.

Once your opt-out request has been processed, you will no longer receive messages through the applicable text messaging program, except for any confirmation of your opt-out or communications otherwise permitted by law.

If you wish to resume receiving text messages in the future, you may opt in again through an approved consent process.

For assistance with text messaging, reply HELP to a message or contact City Hope Church through our website.

9. Information Security and Confidentiality

City Hope Church takes reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, misuse, alteration, or loss.

Access to personal information is limited to authorized church staff, ministry leaders, and individuals who require the information to carry out appropriate ministry responsibilities.

While we work to safeguard your information, no electronic communication or data storage system can be guaranteed to be completely secure.

10. The Hope Center and Confidential Communications

The Hope Center, as a ministry of City Hope Church, is committed to respecting the privacy of individuals seeking Christian counseling, biblical counseling, and other ministry services.

Text messaging may be used for scheduling, appointment reminders, administrative questions, and other appropriate ministry-related communications.

Because standard text messaging may not provide the same level of security as dedicated confidential communication platforms, individuals should avoid sending sensitive counseling information, detailed personal histories, or other highly confidential information through standard SMS messages.

Any additional confidentiality practices, counseling agreements, or consent requirements applicable to The Hope Center will be addressed through its established intake and counseling procedures.

11. Third-Party Services

City Hope Church may use trusted third-party service providers to support website operations, online registrations, communication platforms, and text messaging delivery.

These providers may process limited personal information on our behalf solely for authorized operational purposes and subject to applicable privacy and security requirements.

We do not authorize these providers to use text messaging opt-in information for their own independent marketing or promotional activities.

12. Changes to This Privacy Policy

City Hope Church reserves the right to update or modify this Privacy Policy as necessary to reflect changes in our ministry operations, communication practices, technology, or applicable legal requirements.

Any updates will be posted on our website with a revised effective date.

We encourage individuals to review this policy periodically.

13. Contact Information

f you have questions about this Privacy Policy, how your personal information is used, or your text messaging preferences, please contact us.

City Hope Church
Website: https://cityhopesc.org

The Hope Center
A Ministry of City Hope Church
Website: https://thehopecentersc.org

We are committed to respecting your privacy and maintaining your trust as we serve our community and share the hope of Jesus Christ.